Let’s get you unstuck.

Allyup support

Find a quick answer below, or email us with what happened and where you saw it.

Talk to support

Email is the direct support channel for account access, invite links, privacy questions, and product issues.

Quick answers

An invite link does not open the app

Open the link in Safari, then tap “Open in Allyup.” If Allyup is not installed, the App Store option will appear once the public listing is available. Keep the original link so the group ID stays attached.

I am not receiving notifications

Open Allyup → Profile → Notifications and confirm the relevant categories are enabled. Then check iPhone Settings → Notifications → Allyup and make sure notifications are allowed.

A photo or video will not upload

Keep Allyup open briefly and check your connection. If the upload still fails, try again on Wi‑Fi. In your email to support, mention whether it was a photo or video and what the app showed.

I signed in but cannot see my crews

Make sure you used the same Apple or Google sign-in method as before. If the problem continues, email support with the sign-in method you used. Never send a password or verification code.

How do I delete my account?

In Allyup, open Profile, scroll to Account, choose Delete Account, and confirm. See the account deletion page for what happens next.